Shipping Policy

We ship orders to the destinations currently available at checkout. Available shipping methods, delivery estimates, and shipping charges are shown before you complete your purchase.

Order processing

Orders are normally processed within 1–3 business days. Processing may take longer during promotions, holidays, or periods of unusually high order volume.

Delivery times

Delivery times depend on the destination, shipping method, carrier, and product availability. The estimated delivery window shown at checkout is the best available estimate at the time of purchase and is not a guaranteed delivery date.

Tracking

When tracking is available, tracking information will be provided after the order has shipped.

Delays

Carrier delays, weather, customs processing, incorrect addresses, and other events outside our reasonable control may affect delivery times. If an order is delayed, please contact us at pawpetstoreadmin@gmail.com with your order number.

Address accuracy

Please make sure your shipping address is complete and accurate before placing your order. Additional costs or delays caused by an incorrect or incomplete address may be the customer's responsibility.

For shipping questions, contact pawpetstoreadmin@gmail.com.